Senior Customer Success Associate

Senior Customer Success Associate

at

Integral Ad Science

Location: Jakarta, Jakarta, Indonesia

Job Description As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

What You’ll Do

Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners

Build a solid understanding of all IAS products and processes

Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner

Prepare regular reporting and data analysis of client activity

Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions

Attend external meetings and present to clients

Create process and methodology documentation

Develop client relationships to incorporate a deep understanding of client goals

Communicate client needs and act as an internal advocate for owned clients

Adhere to IAS values at all times

What You’ll Need

2-3 years experience in Ad Tech, agency or brand experience preferred

Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations

Understanding of online advertising and marketing industry is a must

Ability to learn quickly and grasp different processes and systems

Enthusiasm to work in a fast-paced and demanding environment

Ability to prepare clear and concise client-ready documents

Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail

Ability to work independently as well as part of a team

Fluency with Microsoft PowerPoint, Word, Excel

Experience working in Salesforce and Gainsight is a plus

About Integral Ad Science Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

Seniority level Mid-Senior level

Employment type Full-time

Job function Management and Manufacturing

Industries Software Development

#J-18808-Ljbffr