TikTok Shop by Tokopedia - Seller Growth, BPO Management Lead - Indonesia

Responsibilities In this team, you will be responsible for driving the growth and performance of SMB mid-tail sellers by managing BPO manpower with the end goal of increasing overall sellers' GMV.

Roles & Responsibilities: - Develop and execute a category-specific growth strategy for the mid-tail seller portfolio on TikTok Shop and Tokopedia, drive seller growth and performance by implementing data-driven intervention frameworks across the seller lifecycle. - Build, mentor, and lead a high-performing team of seller operation specialists and managers. - Manage and optimize BPO agent service quality to ensure efficient, scalable, and high-quality seller operations. - Collaborate with Category, Marketing, Product and Strategy Teams to align seller initiatives with platform campaigns and tools. - Establish robust monitoring and reporting systems to track portfolio health, team/BPO performance, and ROI.

Qualifications Minimum Qualifications: - Education: Bachelor's degree or above. - Platform & E-commerce Expertise: 5+ years of experience in marketplace operations, seller management, or category management. - Category & Commercial Acumen: Proven ability to develop and execute category-specific growth strategies. Deep understanding of the supply landscape, pricing dynamics, and success drivers in at least one key Indonesian e-commerce vertical. - BPO/Vendor Management: Demonstrated experience in managing BPOs or external service partners, including performance management, contract negotiation, and operational scaling. - Leadership Experience: 3+ years in a direct team leadership or people management capacity. - Communication & Leadership: Excellent stakeholder management skills. Ability to influence cross-functional teams and lead through partnership. - Language: High-level communication skills in English speaking to communicate with internal & external stakeholders, with proven ability to engage diverse partners and lead a team.

Preferred Qualifications: - Analytical & Data-Driven: Strong analytical skills with proficiency in data tools (Excel, SQL, Data Studio) to analyze seller performance, drive insights, and measure impact.

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ ​ Diversity & Inclusion​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​