Duty Manager

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands

Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction.

Job Description We are seeking a dynamic and experienced Duty Manager to join our team in Jakarta, Indonesia. As a Duty Manager, you will play a crucial role in ensuring exceptional guest experiences and smooth operations within our hotel.

Lead and manage all aspects of the Rooms department, ensuring service standards are consistently met with friendly and engaging service

Handle guest concerns promptly and effectively, implementing solutions to create memorable experiences

Participate in yield management meetings and implement revenue management strategies to maximize room revenue

Monitor key performance indicators for the Front Office department and take corrective actions as needed

Maintain accurate Front Office documents and records in compliance with operational and organizational requirements

Ensure all Front Office areas adhere to cleanliness, hygiene, and safety standards

Optimize room inventory usage through monitoring, control, and feedback to support departments

Organize work assignments, schedules, and vacations to ensure optimal utilization of manpower

Train, guide, and support the team in providing outstanding guest welcoming experiences

Collaborate with other departments to ensure seamless guest service across the hotel

Adapt to the local culture and customs of Jakarta to enhance guest satisfaction

Qualifications

Proven experience in a front office leadership role within the hospitality industry

Strong leadership and communication skills, with the ability to motivate and guide a team

Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences

Proficiency in Opera or related property management systems

In-depth knowledge of hotel operations and revenue management practices

Demonstrated ability to work flexible hours, including nights, weekends, and holidays

Strong organizational and time management skills

Ability to make quick, informed decisions in a fast-paced environment

Excellent interpersonal skills with a focus on teamwork and collaboration

Fluency in English; knowledge of Bahasa Indonesia or other local languages is a plus

Familiarity with local culture and customs in Jakarta, Indonesia

Bachelor's degree in Hospitality Management or related field preferred

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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