Agent Contact Center

Qualifications Minimum 1 year in customer service, content QC, or return refund (Fresh graduates are welcome to apply).

Educational background: Minimum D3 in literature with GPA of at least 2.75 preferred.

Logical reasoning and customer empathy skills required.

Experience in e-commerce platform, complaint resolution, customer service, or aftersales consulting is preferred.

Willing to be placed in Surakarta and able to join as soon as possible.

Job Description Provide customer support primarily through call, email, chat or other channels, addressing inquiries, resolving issues and delivering timely responses to customers' queries or concerns in accordance with predetermined parameters or monitoring product, content or video quality labeling uploaded by user.

Resolve customer inquiries and prioritize customer satisfaction by putting their needs first.

Make reports on customer complaints and follow‑up actions to solve the problem.

Note The job description has been gender‑neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.

About the Company PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions. We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E‑Commerce or Digital Marketing Services such as Website & Apps Development, Digital Ads & KOL, and Social Media Management. At TCID, we combine skilled professionals with cutting‑edge technology to deliver exceptional services.

Location Agent Contact Center – Colomadu, Central Java, ID; Staffinc – Surakarta, Central Java, ID

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