Head of Channel Management Systems

Provides strategic leadership and end-to-end ownership of all customer channel platforms across modern and legacy touchpoints, including omnichannel, chatbots, messaging, USSD, SMS, and emerging channels. Drives channel strategy, architecture, engineering excellence, and delivery to enable seamless customer experiences, scalability, and business growth. Long Description

Job Responsibilities

Define and own the enterprise channel management strategy, roadmap, and target architecture Lead planning, solutioning, engineering, and delivery of all customer channel platforms Ensure seamless integration across digital, core, and network systems Govern architecture standards, APIs, security, and operational excellence across channels Drive modernization of legacy channels and adoption of new technologies Oversee platform reliability, performance, observability, and cost efficiency Manage senior stakeholders, vendors, and strategic partners Align channel capabilities with customer experience, revenue, and transformation goals SMSC/SMS Gateway & Firewall architecture, routing, and scalability design USSD, IVR/Voice, and SDP platforms with service flow and API integrations Charging (OCS/IN) integration for real-time billing and revenue assurance End-to-end solutioning, capacity planning, and cost-efficient platform design aligned to business needs Automation and scripting (Shell/Python/API) for provisioning and deployment efficiency SMPP (v3.4/5.0), SS7 (MAP/CAP/TCAP), SIGTRAN (M3UA/SCTP), Diameter HTTP/REST APIs and integration automation scripting Linux administration and MySQL/PostgreSQL databases Networking fundamentals (TCP/IP, Load Balancer, DNS, Firewall) Virtualization, Containers, Kubernetes, and CI/CD pipelines Email Group Legal & Corporate corporate.secretary@ioh.co.id Email Investor Communication: investor@ioh.co.id

#J-18808-Ljbffr