LEARNING & DEVELOPMENT MANAGER

Join us as a Learning & Development Manager, where you will craft impactful learning experiences that empower our operational and corporate teams. Your leadership will directly influence talent growth, performance excellence, and the success of our fast‑growing restaurant organization.

Key Responsibilities

Develop and implement comprehensive L&D strategies for all levels—front line, supervisory, and managerial.

Design training curriculum for operational roles (Service, Kitchen, Barista, Cashier, Store Leaders) and office roles (HR, Finance, Marketing, etc.).

Build and update SOP-based training materials, e-learning modules, and competency frameworks.

Identify training needs through analysis, performance data, and collaboration with Operations & HR.

Execution & Facilitation

Lead and conduct training sessions: on‑boarding, technical skills, customer service, leadership, and compliance.

Coach and develop internal trainers and training coordinators across branches.

Ensure consistent training quality across all restaurant locations.

Monitoring & Evaluation

Develop assessment tools to measure training effectiveness.

Track post‑training performance improvements and provide feedback to management.

Monitor training KPIs: attendance, completion rate, training hours, and competency score improvements.

People Development & Culture

Build talent development programs for high‑potential employees.

Support succession planning for key roles in operations and head office.

Drive a learning culture by promoting continuous skill development and growth mindset.

Reporting & Administration

Maintain training records, reports, and development plans.

Present monthly training dashboards to Management.

Qualifications

Bachelor’s Degree in HR, Psychology, Education, or related fields.

Minimum

5 years ’ experience in Learning & Development; experience in

F&B / Hospitality / Retail

is strongly preferred.

Strong facilitation, presentation, and coaching skills.

Ability to create training modules, manuals, and e‑learning content.

Excellent communication, interpersonal, and leadership skills.

Familiar with competency frameworks and training evaluation methods.

Able to work in a fast‑paced, multi‑branch environment.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Learning and Development Manager?

Do you have customer service experience?

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