IT Support

Who We Are PT Kredit Biro Indonesia Jaya (Credit Bureau Indonesia, “CBI”) as one of the private credit bureaus in Indonesia has been established since 2014 and obtained an operational license from Otoritas Jasa Keuangan (OJK) as Lembaga Pengelola Informasi Perkreditan (LPIP) in 2015. In November 2021, after obtaining approval from OJK, CBI received additional capital from shareholders and appointed a new management team, which aims to provide new and leading-edge services and products. This new identity will also strengthen CBI's position as the \"best-in-class, modern and innovative\" credit bureau in Indonesia. CBI is a trailblazer in the credit bureau industry, dedicated to fostering a culture of excellence and innovation. We believe in the power of a talented and diverse team to bring cutting-edge solutions to our clients and contribute to the overall success of the financial landscape in Indonesia. Why Join Us Innovative Environment: Continuously investing in cutting-edge technologies, including the powerful realm of artificial intelligence, your role becomes a pivotal part of our journey into the dynamic and evolving landscape of financial services. Being part of our innovative environment is your gateway to an exciting and forward-thinking career Impactful Work: We offer more than just a job; we provide an opportunity to play a crucial role in shaping the financial future of individuals and businesses across the nation. As a licensed credit bureau, our commitment to accuracy, reliability, and timeliness sets the stage for impactful work Professional Development: We are committed to the growth of our employees. Join a team that encourages continuous learning and offers opportunities for career advancement. Collaborative Culture: Work in a collaborative and inclusive environment where your ideas are valued, and teamwork is key to achieving our goals.

Role Overview We are looking for a proactive IT Support professional to ensure the smooth operation of daily IT infrastructure, including operating systems (Mac OS and Windows), end-user devices, antivirus, and commonly used business applications. This role will act as the internal subject-matter expert for workplace technology, support employees’ technical needs, manage IT documentation and procurement administration, and contribute to continuous improvement of IT systems, efficiency, and security within the organization. Responsibilities Manage and maintain end-user devices, operating systems, and office IT equipment to ensure business continuity. Provide day-to-day technical support for operating systems and business applications. Troubleshoot hardware, software, and basic network issues in a timely manner. Support onboarding and offboarding processes, including device provisioning and asset management. Maintain accurate IT documentation, asset inventory, and procurement records. Assist in system upgrades, technology evaluation, and continuous IT service improvement.

Qualifications 1–5 years of experience in IT Support, IT Operations, or a related role. Strong knowledge of Mac OS and Windows operating systems, end-user devices, and current workplace technologies. Hands-on experience with Microsoft O365 and commonly used business applications. Solid understanding of printer sharing, network scanners, and office network troubleshooting. Strong interpersonal and communication skills with a service-oriented mindset. High level of integrity and ability to maintain confidentiality of company information. Well-organized with strong documentation and administrative capabilities. Good English communication skills, both verbal and written.