Project Manager

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Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting‑led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep‑set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

Role Summary Own end‑to‑end delivery and ongoing support for iON SaaS product suites, acting as the single point of accountability between customer stakeholders and the iON Delivery teams. Drive flawless delivery through disciplined governance, proactive risk management, and customer adoption, while aligning with iON’s managed service and ITIL‑based support processes.

Key Responsibilities Stakeholder, Requirements & Planning

Build trusted relationships with internal and external stakeholders across business, IT, and leadership.

Lead customer workshops to elicit business processes, success metrics, and non‑functional needs; translate into clear, testable requirements.

Define scope, milestones, phases, deliverables, RACI, and team formation; establish baseline plans and acceptance criteria.

Maintain a formal change‑control path (CRs), ensuring traceability from requirements to test cases and to release in Production.

Delivery Governance & Reporting

Run governance rhythms (weekly status, monthly steering, risk/issue reviews) with transparent RAID logs, executive summaries, and earned‑value style variance reporting.

Publish Weekly Status Reports and Monthly Governance Reports; track milestones and activities against plan, highlighting recovery actions where needed.

Ensure strict adherence to iON delivery processes and templates; champion “flawless delivery” behaviors across the team.

Technical Implementation (SaaS)

Orchestrate tenant/instance provisioning, environment readiness, configuration, and data migration runbooks; coordinate UAT cycles and sign‑offs.

Manage and monitor DC infrastructure setup in Indonesia.

Own go‑live readiness and hypercare (L1/L2/L3 triage, war room cadence, daily burn‑down of defects).

Align release planning with product roadmaps; communicate upgrade impacts and mitigation plans in advance.

Serve as the liaison between customers and iON Delivery teams in India for delivery and implementation activities.

Support, Operations & Customer Success

Stand up and optimize a ticketing process aligned to iON’s managed‑service model and ITIL incident/problem management; enforce SLAs and escalation paths.

Guide customer admin teams on “Report an Issue” workflows; ensure knowledge base, SOPs, and handbooks are current.

Monitor product usage and adoption; partner with business owners to improve onboarding, training, and change management outcomes.

Track invoices, collections, and payment milestones; surface commercial risks early and collaborate on resolution.

Risk, Compliance & Regional Coordination

Maintain a living risk register, dependency map, and mitigation plan.

Coordinate cross‑timezone work between Indonesia stakeholders and India‑based teams; manage privacy, terms of use, and approvals with local DPOs as required.

Ensure TCOC/TCS policies and customer’s data‑protection requirements are embedded into delivery practices.

Qualifications & Experience

6–10 years in IT project management with 3+ years leading SaaS implementations end‑to‑end.

Exposure to education products, marketplaces (e.g. Ruangguru and likes), and Learning Management Systems (LMS)

Demonstrated delivery in multi‑party, offshore/onshore models; comfortable managing cross‑functional product, engineering, QA, service desk, and delivery assurance teams.

Strong skills in requirements analysis, integration patterns, data migration, test planning, and release management.

Tools & Platforms

Project/Agile: Jira, MS Project.

Service Operations: Service Desk/ticketing aligned to ITIL (Incident, Problem, Change).

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity, Please do connect with us on our linked In TCS Asia Pacific Handle and we will be happy to guide you further.

We will review your application and will get back to you if we are considering your interest in this opportunity!

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