Porters/Port Corchere

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Porters/Port Corchere

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Mandarin Oriental

Porter

Mandarin Oriental Jakarta is looking for a Porter to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well‑appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About The Job The Porter is responsible for overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling the delivery and storage of guests’ luggage, communicating information and guest requests, and being familiar with and able to demonstrate the guest room technology, but not limited to Front Office. The Porter reports to the Concierge Manager.

Responsibilities

Thank guests with a warm, courteous welcome at arrival (LQE arrival experiences).

Retrieve luggage upon check‑out and ensure proper recording of items.

Deliver packages, messages and facsimiles within 10 minutes of receipt.

Provide attentive farewells, ensuring assistance until the guest vehicle has departed.

Respond politely and efficiently to guest inquiries, complaints and requests.

Maintain cleanliness and daily inventory of the luggage storeroom.

Ensure safe and proper handling of guest luggage at all times.

Arrange and update guest transportation.

Deliver or collect items from outside the hotel on guest request.

Support Front Office and Concierge colleagues in coordinating guest requests.

Maintain excellent grooming, hygiene, posture, and a professional attitude.

Address all guests by name appropriately.

Be knowledgeable of hotel facilities, services, room products and F&B outlets.

Maintain discipline and follow all policies and procedures as per the Employee Handbook.

Ensure compliance with Safe & Sound (security and health standards) at all times.

Record luggage activities such as Luggage In & Out, Temporary Storage, Long Term Storage.

Attend departmental training sessions and briefings.

Support colleagues and promote teamwork within the Front Office.

Perform other reasonable duties as assigned by the Head Concierge, Reception Manager or Front Office Manager.

What We Expect From You Educational Background

Bachelor’s Degree in Hospitality Management, Hotel & Tourism Management, Business Administration, or a related field.

Diploma in Hotel Management or Tourism (acceptable for entry‑level positions if combined with relevant experience).

Experience

Minimum of 1 year experience in hotel, preferably within the hospitality industry.

Skills & Competencies

Reading, writing and oral proficiency in the English language.

Willing to work a flexible schedule and holidays.

Self‑motivated and able to motivate others.

Work in a safe, prudent and organized manner.

Relate to all levels of guests and management.

Excellent communication and organization skills.

Consistently delight and satisfy guests.

Handle guest requests in detail.

Excellent attention to detail and service knowledge.

Technical Proficiency

Computer literacy in Microsoft Office applications including Hotel Management System.

Familiarity with HMS or similar platforms is advantageous.

Our Commitment To You

Learning & Development – unique programmes at various career stages.

MOstay – complimentary nights and attractive rates for you and loved ones.

Health & Wellness – work‑life balance support and wellness programmes.

Retirement Plans – various plans based on length of service and role.

Health Insurance – comprehensive coverage for you and family.

Duty Meals – daily meals prepared fresh by MO Makan – Colleague Restaurant Kitchen.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitality

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