Strategy Project Intern (TikTok Shop by Tokopedia Electronics) - 2026 Start (BS/MS)

Responsibilities In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Candidates who pass resume screening will be invited to participate in TikTok's technical online assessment. The Electronic team is committed to driving the growth of our merchants by acquiring new sellers, supporting their success on the platform, and helping them thrive in the electronic ecosystem. Through our collective efforts, we aim to deliver the best possible customer experience by ensuring great service, strong partnerships, and a compelling electronic offering. We are looking for a Strategy Intern to support our category strategy and seller operations initiatives. This role sits at the intersection of strategy, operations, and stakeholder management. You will work closely with Account Managers, Campaign teams, and Operations to help solve seller issues, generate insights, and support data-driven decision-making. This is a great opportunity for someone who enjoys problem-solving, working with data, and collaborating across teams in a fast-paced environment. Responsibilities Cross-Functional Collaboration Collaborate with internal teams such as Account Managers, Campaign, and Operations teams to ensure category strategies & operations are aligned with overall company objectives. Issue Escalation & Seller Support Assist sellers and Account Managers by identifying, gathering, and escalating issues to relevant backend or operations teams. Take ownership of day-to-day issue triaging, especially for recurring or operational tickets.

Escalate critical seller issues to the appropriate internal stakeholders. Track, monitor, and follow up on issue resolution to ensure timely closure.

Work closely with Account Managers to ensure seller issues are properly documented and addressed promptly. Reporting & Dashboarding Assist in preparing reports, presentations, and dashboards to clearly communicate findings, insights, and recommendations to stakeholders. Support regular performance tracking and analysis for internal reviews. Help identify growth opportunities and operational improvement areas based on data and on-the-ground issues.

Qualifications Minimum Qualifications Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Marketing, Economics, Data Analytics, or a related field. Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable insights. Excellent communication and interpersonal skills. Comfortable working in a fast-paced, collaborative environment with multiple stakeholders.

Preferred Qualifications Past experience with e-commerce Good understanding on Elecronics Category

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy. If you have any questions, please reach out to us at Job Information About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.