Service Crew

Company Overview

Bruno started Bruno’s Restaurant over 10 years ago because he sees a lack of authentic Italian food in our Singapore market. That’s why after his journey to many countries as a Chef learning and exchanging experiences, he came back to our small little sunny island Singapore to settle down. Having to love Singapore so much, he became a citizen 20 over years ago and has already localized. And we are just happy that he chose Singapore making us part of his family in this business. We started our first restaurant at Tanjong Katong in 2010. A cozy indoor space along the stretch of shop houses giving it a nostalgic touch to the authentic food we serve. Along the way, we had to overcome multiple obstacles and barriers in many aspects. But with the lead of our founder Bruno, we eventually managed to work things out and steadily grow our business. Given that in 2010 we were not as tech savvy as we are now, the growth is purely based on our quality of food and the support of our customers; of which many are still giving us their support till this very day. With all those support, we have now 3 outlets in Singapore. We want to be able to maintain our quality of food and support from the customers always, therefore we have been trying out new dishes to bring some fresh experience in our restaurant. Oh, have we not mentioned that Bruno is French? Hahaha…. Yes, he is French and therefore we have quite a few French touches in our menu too. Going forward, we would love to continue seeing all our customers enjoying our food till their heart’s content. Job Summary

You will support daily restaurant operations by handling customer requests, preparing and serving beverages and food, managing reservations, and maintaining a clean and welcoming environment to ensure a smooth and enjoyable dining experience. Responsibilities

Respond promptly to customer requests and enquiries to ensure customer satisfaction Manage reservations efficiently to optimize seating and service flow Prepare the restaurant for service by setting dining tables according to menu types Stock and organize service and side stations to maintain readiness during service Maintain cleanliness and hygiene of service areas to meet health and safety standards Set up and operate the cash register accurately for billing and payment processing Perform hosting duties by greeting and seating guests professionally Take accurate food and beverage orders to ensure correct service delivery Prepare and serve non-alcoholic beverages including mocktails, coffee, and other hot and cold drinks Prepare and serve alcoholic beverages such as wines, beer, cocktails, and spirits responsibly Serve food orders using various service styles including plated, platter, gueridon, buffet, and family service Interact respectfully and effectively with customers and colleagues from diverse backgrounds Provide service recovery promptly to resolve any service issues and maintain customer satisfaction Present bills to guests and process various payment methods accurately Complete shift hand-over duties to ensure smooth transition between shifts Maintain a professional image and conduct at the workplace Follow safety, hygiene, and health protocols consistently to ensure a safe work environment Required competencies and certifications

Ability to communicate fluently in English to interact clearly with guests and team members Willingness to learn and adapt to restaurant procedures and customer service standards Commitment to work on weekends and public holidays as required Preferred competencies and qualifications

Passion for promoting authentic Italian cuisine Enjoys interacting with guests and providing service with a positive attitude Service-oriented mindset focused on delivering excellent customer experiences

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