Business Operations Associate - Ruangguru Private (G1)

Business Operations Associate - Ruangguru Private (G1) Join to apply for the

Business Operations Associate - Ruangguru Private (G1)

role at

Ruangguru for Business .

Job Descriptions

Supervise a group of aftersales team by conducting daily sync and weekly reporting to leaders.

Manage Privat Online aftersales service (post‑paid treatment, students–teacher matchmaking, and complaint handling). Being the escalation PIC (tier 2) to handle hard complaints if cases cannot be solved by tier 1 team.

Collaborate closely with internal Privat Online teacher associates to facilitate effective student–teacher matchmaking.

Job Requirements

Bachelor’s degree in a relevant field.

Has leadership experience, customer associate or operational role background is a strong plus.

Strong time‑management, interpersonal, and communication skills.

Critical thinking and problem‑solving abilities.

Solid understanding of business metrics and KPIs.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Management and Manufacturing

Industries

E‑learning

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