Restaurant Service Leader

About the role We are seeking an experienced Restaurant Service Leader to join our team at Pizza 4Ps Indonesia in our Central Jakarta location. As the Restaurant Service Leader, you will be responsible for overseeing the smooth and efficient operation of our restaurant, ensuring an exceptional dining experience for our customers. This is a full-time role.

What you'll be doing

Supervise and coordinate the front‑of‑house team, including servers, hosts, and bussers.

Ensure high standards of customer service and satisfaction.

Manage daily restaurant operations, including scheduling, inventory, and revenue tracking.

Resolve customer complaints and address issues in a timely and professional manner.

Collaborate with the kitchen team to ensure seamless order fulfillment and timely food service.

Provide training and development opportunities for the front‑of‑house team.

Contribute to the implementation of new initiatives and process improvements.

What we're looking for

Minimum 3 years of experience in a restaurant service leadership role.

Strong customer service orientation and the ability to provide an exceptional dining experience.

Excellent communication, problem‑solving, and conflict resolution skills.

Proficient in managing restaurant operations, including scheduling, inventory, and financial management.

Ability to work effectively in a team environment and lead a diverse group of staff.

Familiarity with food and beverage industry regulations and best practices.

Able to speak English fluently.

Do you have customer service experience?

What's your expected monthly basic salary?

How would you rate your English language skills?

Which of the following types of qualifications do you have?

Which of the following languages are you fluent in?

How many years' experience do you have as a Service Leader?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

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