Service Engineer

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We are looking for a Service Engineer in Eaton’s electrical business under our Power distribution unit, based in Jakarta, Indonesia. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are – it’s in our values, part of our vision, and our clearly defined aspirational goals.

What You’ll Do

Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc

Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention

Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)

Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height

Responsible for timely, professional, accurate and service oriented response to all technical service enquires

Identify and isolates equipment start-up malfunctions and takes corrective action

On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities

Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing

Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally

Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally

Analyse complex engineering problems and offer effective resolutions

Interact with all engineering disciplines, project engineer and clients

Collaborate with cross functional teams within Engineering, Sales, and Product

To be committed & responsible for Quality Management System:

Implement the process approach and risk-based thinking

Provide the necessary support to fully implement and sustain the QMS

Communicating to the organization the importance of conforming to QMS requirements

Ensuring the QMS meets its goals

Engage, direct, and support individuals contributing to the QMS

Create a culture of continuous improvement

Qualifications

Diploma or equivalent / higher in electrical / electronics discipline

UPS service background preferred with at least 2 years’ experience

Skills

UPS service experience preferred for EATON UPS system

Good communication skill

Seniority Level Entry level

Employment Type Full-time

Job Function Other

Industries Appliances, Electrical, and Electronics Manufacturing

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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