Direct Contract, Customer Service Officer

Direct Contract, Customer Service Officer

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Direct Contract, Customer Service Officer

role at

DBS Bank . Overview

Direct Contract, Customer Service Officer at DBS Bank. This role focuses on delivering phone banking services, managing customer requests, and upholding professional conduct and accuracy in all tasks. Responsibilities

Provide phone banking services to customers to meet individual goals, targets, and Customer Service Centre service levels Follow up on any outstanding customer requests to ensure timely resolution and a high-quality customer experience Maintain professionalism in behavior and conduct when interacting with customers and colleagues Ensure accuracy and compliance in all tasks and processes Qualifications

Clear Communication: Be able to speak and write in a way that customers and coworkers can easily understand Good at Managing Time: Able to handle different tasks and know which ones are most important to do first Problem Solving: Able to find solutions quickly when problems come up and make decisions that help customers Attention to Details: Pay close attention to small details and make sure information is correct Education: Must have a degree or similar qualification Experience: At least 1 year working in a customer service job, like a contact center or helping clients Details

Primary Location

Indonesia Job

Others Schedule

Regular Job Type

Full-time Job Posting

May 22, 2025, 10:39:20 AM Seniority level

Not Applicable Employment type

Full-time Job function

Other Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at DBS Bank by 2x

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