Branch Service Operation Manager (Flying - Jakarta)

Branch Service Operation Manager (Flying - Jakarta) Ensure branch operational readiness, effectiveness, and full compliance with internal policies, Bank Indonesia, and OJK regulations.

Review and validate daily balance sheets, profit & loss statements, and transaction bookkeeping in accordance with accounting standards.

Coordinate, supervise, and evaluate operational staff to achieve accuracy, zero findings, and zero fraud.

Support branch business growth by ensuring high-quality, prudent, and SOP-compliant transaction processes.

Supervise the proper use of securities, general expenses, and administrative costs.

Analyze, respond to, and follow up on Internal Audit, External Audit, and Quality Control findings, including Exception Handling.

Implement and monitor AML/CFT programs and all applicable operational SOPs at the branch.

Review, approve, and safeguard daily operational reports, balance sheet backups, CCTV recordings, and BCP documentation.

Manage branch staffing, including task allocation, discipline enforcement, coaching, performance evaluation, and employee development.

Authorize and sign operational transactions, bank documents, and payment systems (LLG, RTGS, RAK) in accordance with delegated authority limits.

Requirements

Prior experience as a Branch Service Operational Manager minimum 5 (five) years in the Banking industry.

Education minimum S1 (Bachelor’s Degree) from the related major.

Willing to be placed at Head Office and to be mobile to branches as needed.

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