Customer Success & Data Analytics

About the job Customer Success & Data Analytics Meratus Group

is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to

digitalization, innovation, and transformation , ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our

customer-centric approach and

agile operations

empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a

dynamic and inclusive workplace , where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Responsibilities :

To ensure existing customers achieve their desired outcomes using the companys products or services.

Acts as a trusted advisor, driving product adoption, satisfaction, retention, and long-term growth.

Deliver revenue growth from existing customers via increase subscription to new products, and raising of transactional volume to FH.

Requirements :

Bachelors degree in Business, Communications, or related fields.

2-4 years of experience in Customer Success, Account Management, or a client-facing role.

Proven ability to build strong relationships with customers and drive product adoption

Able to analyze customer usage data and provide actionable insights

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