Service Delivery Manager Technical & Operations · Indonesia, Jakarta

We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced

Service Delivery Manager

to drive efficiency, quality, and customer satisfaction.

Key Responsibilities

Oversee daily operations and optimize processes for peak performance.

Lead after-sales support and ensure excellent customer experience.

Manage installation schedules, quality control, and fault reporting.

Supervise control room activities and maintain operational compliance.

Build and lead a high-performing team across functions.

Align local operations with regional goals, manage budgets, and report KPIs.

Requirements

Bachelor’s in Business, Operations, Engineering, or related field.

5+ years in a managerial role.

Proven leadership across multi-functional teams.

Strong analytical, communication, and problem-solving skills.

Fluent in English.

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