Customer Technical Support Manager

You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities: Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions. Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships. Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development. Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D. Develop sales tools, e.g. presentations, brochures, product application information for existing and new products Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company's products and branding. Analyze current marketplace and provide feedback on any important market and competitive information. Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities

To be successful in this role, it is recommended that you should have the following skills and qualifications: A degree in Food Science Technology Minimum 5 years of work experience in the food application/food ingredient industry specifically in the oils & fats, confectionery or bakery. Strong knowledge in oils & fats, confectionary, bakery or culinary production, technology and industry of Oils and Fats products. Possess excellent communication skills and able to present to internal and external parties. Strong analytical skills, critical thinking and problem-solving skills; ability to influence and work in cross functional teams