Support & Service Excellence Heavy Equipment (Asst. Manager Lvl)

Support & Service Excellence Heavy Equipment (Asst. Manager Lvl) Position : Service & Support Excellence / Key Account Aftersales Level : Assistant Manager Placement : Head Office Jakarta

The Key Account Aftersales specialist is responsible for ensuring product performance and unit productivity meet industry standards. This role focuses on analyzing aftersales performance, managing condition-based maintenance, and enhancing customer satisfaction through technical excellence and operational efficiency for our key mining accounts.

Qualification

Minimum D3 in

Mechanical Engineering, Industrial Engineering,

or

Civil Engineering

or related of this position.

At least

8 years of proven experience

in the

Heavy Equipment

industry (Mining sector preferred).

Proficient in reading technical drawings and understanding heavy equipment operations.

In-depth knowledge of maintenance management and warranty flow.

Strong problem-solving abilities, excellent coordination skills, and the ability to lead technical discussions with key stakeholders.

Proficient in Microsoft Office, excellent communication skills, and a result-oriented mindset.

Fluent in Bahasa Indonesia; English proficiency is a strong advantage.

Key Responsibilities Performance Analysis:

Conduct in-depth analysis of aftersales performance indicators, including

Physical Availability (PA)

with a target,

MTBF

(Mean Time Between Failure), and

MTTR

(Mean Time To Repair).

Maintenance Management (CBM):

Oversee

Condition Based Maintenance (CBM)

programs, including PAP, UIP, and MIP, and monitor telematics data (Caretrack/Matrix) to ensure timely maintenance execution.

Operational Excellence:

Develop aftersales improvement strategies and monitor unit utilization to ensure maximum productivity for the customers.

Customer Relationship & Review:

Lead regular

Performance Reviews (VSC)

with key customers, providing technical recommendations and updates on unit performance to maintain a high brand image.

Financial Control:

Manage

Cost Comprehensive Effectiveness (CCE)

and ensure efficient spare parts management to avoid overstock or surcharges.

Field Coordination:

Collaborate with the Aftersales team to resolve technical issues and manage backlog/overhaul projects effectively.

PT Indotruck Utama is the subsidiary of Indomobil Group, one of the largest automotive distributor and manufacturer in Indonesia. The company was established in 1988, and has been appointed as the sole distributor of well known and reputable European brands in heavy duty transportation, port equipment and material handling.

There are several brands handled by PT Indotruck Utama: Volvo Construction Equipment, Volvo Trucks, Volvo Bus, and Trailer (CIMCO).

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