Artificial Intelligence Trainer (TEGAL)

PT Transcosmos Indonesia , a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities

Monitor and evaluate AI-generated responses across various platforms to ensure accuracy, relevance, and customer satisfaction.

Compile and present weekly and monthly analytics reports on AI system performance, including metrics on accuracy, response time, and issue tracking.

Monitor and assess the detailed usage of the Customer Care system to identify areas for improvement and ensure compliance with internal processes.

Develop and update Standard Operating Procedures (SOPs) and training materials in line with new system updates and AI enhancements.

Ensure all related devices used for training and operations are functional, secure, and up to date.

Train internal teams on how to effectively interact with and support AI systems across all customer‑facing channels, ensuring alignment with service standards.

Requirements

Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.

Proven experience in using ChatPlus and Qiscus software.

Extensive experience in AI systems.

Experience with natural language processing, computer vision, or deep learning is highly desirable.

Strong analytical skills and ability to work with complex data structures and computational algorithms.

Strong communication skills and ability to work in a team environment.

Willing to be placed in

Tegal, Central Java .

Kindly submit your updated CV through: bit.ly/TCIDTGL

Benefits

Fulfilling Career

Professional Growth

Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

Growing Culture

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