Customer Service Representative

We are looking for a customer-oriented, experienced and motivated Customer Service Representative who is able to out themselves in the customers' shoes and remain helpful, patient, positive and cheerful.

Responsibilities:

Managing large volume of customer calls Stay friendly and helpful Resolve questions and service issues for customers via phone, email and text Accurately document customer interactions Determine opportunities for new sales Sell products to established customers through up-selling and cross-selling Resolve all inbound and outbound support requests per established guidelines. Identify and act as a company ambassador at all times Be professional

Qualifications:

Customer service experience Demonstrated ability to provide outstanding customer service Customer-centric Result-driven Focus on quality and attention to detail Good time-management skills Ability to multi-task Strong interpersonal and communication skills Critical-thinker and problem-solver Ability to work with minimal supervision