Shopping Experience & Easy Buying Manager (Jakarta Garden City)

Shopping Experience & Easy Buying Manager (Jakarta Garden City) IKEA, the world's largest home furnishing retailer, opened its first store in Indonesia, Alam Sutera (Tangerang) in 2014. Our co‑workers have grown to 194,000 worldwide. Our culture is based on the spirit of togetherness, enthusiasm, and fun. We’re always looking for people who share our positive attitude and values.

Implement the local Customer Relations action plan, along with global solutions and tools to secure an easy, inspiring, and enjoyable shopping experience.

Lead a customer-focused culture, creating a welcoming, family‑friendly atmosphere and ensuring positive experiences throughout the entire visit.

Manage fast, efficient, and customer-friendly after‑sales services, including exchanges, returns, and complaints handling.

Use customer insights to identify and implement operational improvements and commercial solutions that increase satisfaction.

Secure balanced operational excellence in daily routines to support a smooth shopping journey.

Provide inspiring and motivating leadership for your team, building competence, engagement, and preparing succession.

Collaborate with internal and external partners (such as the Customer Support Centre) to deliver consistent, customer‑oriented services.

We want you to be a person who:

Has a strong

customer‑focused mindset

and a passion for creating positive shopping experiences in a multichannel retail environment.

Demonstrates proven

leadership

in a people‑centric organization, with experience in developing individuals and teams, and is confident in engaging with large groups.

Thrives in a fast‑paced,

dynamic

environment, is

adaptable

to change, and

capable

of making quick decisions.

Possesses excellent

communication ,

negotiation ,

analytical , and

problem‑solving

skills to resolve both customer and operational challenges.

Understands the end‑to‑end shopping process (including payment, buying, and after‑sales), with strong

attention to detail

and

accuracy .

Truly lives the

IKEA culture and values , with a strong interest in home furnishing and life at home.

Brings experience in retail/customer service management, communicates fluently in the local language and English.

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