Customer Expert Moderator

Responsibilities and Accountabilities Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform. Review Product related moderation from seller and creator to ensure they are within the guidelines Co-ordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team's goal. Become and remain knowledgeable and passionate about leading E-Commerce products and service standards. Review contents within agreed latency SLA and standards of quality Label Videos, Store Content and Text contents as per policy guidelines. Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator. Ensure adherence is met on all basic product related training and clear the exams Read, review, respond, and document user reports, reviews, and support tickets Perform reviews and research to provide excellent policy support Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution. Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Identify needs and collaborate on projects to improve support tools and processes

Basic Requirements Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply) Minimum GPA 2.75 0-3 years' work experience in content moderation or e-commerce service handling Excellent written and verbal communication skills in English

(english active) Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity Flexible for shifting schedule and changes along with it Ability to handle high volumes during promotions and peak seasons