Guest Relation Officer Mandarin Speaker

Specification: • Pleasant personality with strong interpersonal and communication skills. • Fluent in Mandarin (spoken and written) with the ability to confidently engage with Mandarin-speaking guests. • Customer-focused with a genuine passion for hospitality and service excellence. • Calm and composed under pressure, able to handle guest concerns diplomatically. • Strong problem-solving abilities and attention to detail. • Professional appearance and well-groomed at all times. • Culturally sensitive and adaptable to international guest profiles. • Positive “can do” attitude with flexibility in shifts and operational needs. • High level of integrity and discretion in handling guest information. Skills Required: • Fluency in Mandarin and English (both spoken and written). • Strong communication and active listening skills. • Excellent guest engagement and complaint handling skills. • Ability to coordinate effectively with Housekeeping, F&B, Engineering and other departments. • Computer literate with knowledge of PMS systems and Microsoft Office. • Ability to multitask and prioritize in a fast-paced environment. • Understanding of hotel SOPs, service standards and brand expectations. Work Experience: • Minimum 1–2 years experience in Front Office or Guest Relations within a hotel environment. • Experience handling Mandarin-speaking guests is essential. • Pre-opening hotel experience is an advantage. • Proven experience in delivering high-level guest service and handling complaints effectively.Tips: Berikan penjelasan