Ticketing Staff with Fluent in English

About ATI Our aim at ATI Business Group is to support our clients’ continued growth by providing cost‑effective technology and talented, scalable people resources on demand. ATI’s singular focus is on services to the travel and hospitality business communities worldwide. Since 2002 we now have over 900 employees serving clients across the globe.

Main Responsibilities

Quote travel plans to customers and follow up.

Compute ticket costs and issue and reissue tickets.

Maintain productivity benchmarks and accuracy as per team’s minimum standards.

Follow instructions and pre‑established guidelines to perform assigned tasks.

Ensure all work is processed according to the team’s minimum standard.

Report any issues or system limitations to the direct supervisor.

Qualifications

Excellent communication skills in English and Indonesian (both written & spoken).

Preferably at least 1 year of experience using GDS (Amadeus, Galileo, Sabre, etc.).

Preferably a degree (SMK/D3/D4/S1) in Tourism Management.

Excellent analytical and numerical skills.

Minimum 1 year experience in travel/airline ticketing staff.

Willing to work under shifting schedules (weekends, public holidays, overnight).

Willing to be based in Central Jakarta or BSD, South Tangerang.

Seniority Level Associate

Employment Type Full‑time

Job Function Customer Service

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