Key Account Manager

We are seeking a proactive B2B Account Manager to manage and grow key commercial relationships. The role focuses on preserving long-term partnerships, unlocking commercial opportunities, and ensuring seamless coordination between clients and internal technical, production and supply-chain teams. Ideal candidates combine commercial acumen with product/technical appreciation for food ingredients and formulation needs.

Key responsibilities

Own relationships with assigned B2B clients (manufacturers and distributors), acting as their primary commercial contact.

Understand customers' product formulation, quality and supply needs; translate those into timely, practical solutions with internal technical and production teams.

Drive account growth through upsell/cross-sell, value-added services, and tailored formulations.

Negotiate commercial terms and manage contract renewals, pricing reviews and order terms while protecting margin and service levels.

Coordinate order fulfilment, backorders and logistics with operations and supply-chain teams to ensure on-time delivery and product quality.

Monitor account KPIs (sales, gross margin, on-time delivery, claims) and deliver regular performance reports and forecasts.

Capture market and competitor intelligence (new product trends, regulatory shifts, price movements) and feed insights into commercial strategy and product development.

Support technical / application trials and customer onboarding by liaising with R&D and QA where needed.

Maintain accurate pipeline and account notes in CRM.

Qualifications

3-6 years experience in B2B account management, key account, or commercial roles.

Strong commercial negotiation, stakeholder management, and presentation skills.

Proven ability to manage multiple accounts, forecast reliably, and deliver against revenue targets.

Comfortable coordinating with technical teams (R&D/QA/Production) to deliver customer solutions.

Fluent in Bahasa Indonesia and English (spoken and written).

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