People Operations Associate

Posted on 2026-01-02

Position Summary This role supports end-to-end People Operations across the employee lifecycle, ensuring accuracy, compliance, and a positive employee experience. The successful candidate brings a structured, detail-oriented approach, collaborates effectively with stakeholders, and demonstrates openness to process improvement, digital tools, and emerging Automation and AI-enabled ways of working.

Key Responsibilities

Support day-to-day People Operations across the employee lifecycle, including onboarding, probation tracking, employee changes, and offboarding

Maintain accurate and up-to-date employee records within People systems and digital platforms

Prepare and issue documentation (e.g. contracts, letters, checklists) in line with approved templates, internal policies, and compliance requirements

Support statutory administration, including BPJS Kesehatan and BPJS Ketenagakerjaan registrations, updates, and deactivations

Assist with employee benefits administration (e.g. insurance), coordinating with external vendors as required

Respond to employee queries in a timely, professional, and service-oriented manner

Support payroll preparation by ensuring data accuracy and timely processing of employee changes (e.g. transfers, promotions, extensions)

Assist in government reporting, audits, and preparation of documentation

Contribute to employee engagement and wellness initiatives

Support continuous improvement of people's processes, documentation, and data quality, including opportunities to leverage automation and digital solutions

Provide ad hoc support to People Team projects and cross-functional initiatives as needed

Strong attention to detail with a high level of accountability and data accuracy

Structured and organized, with the ability to manage multiple tasks and deadlines effectively

Service-oriented mindset with clear and good communication skills

Able to work independently while collaborating effectively within a team environment

Continuous improvement mindset, with an interest in simplifying processes and enhancing efficiency

Qualifications & Experience

Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related discipline

2–3 years of experience in HR administration or HR operations

Proficient in English, both written and verbal

Comfortable working with People's systems and digital tools; proficient in Microsoft Office

Basic knowledge of Indonesian labour regulations

Basic knowledge of PPh 21 is an advantage

Ability to handle confidential and sensitive information with professionalism and discretion

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