Support Assistant

Overview

We are looking for a Support Assistant who is organised and detail-oriented in managing administrative and finance-related tasks. This role is essential in ensuring smooth day-to-day operations, accurate documentation, and financial discipline while helping the team adopt and use digital tools effectively in a fast-paced, mission-driven environment. We value responsibility, adaptability, and a commitment to continuous improvement. If you thrive on keeping processes organised, managing details with precision, and leveraging technology to streamline workflows, this is your opportunity to contribute to work that changes lives. Before You Apply

This role is not light, clerical, or narrowly defined. As a Support Assistant handling administrative and finance-related tasks, you’ll be expected to manage records, track expenses, and coordinate operations with accuracy and reliability. You must stay composed under pressure, handle multiple priorities at once, and deliver error-free outputs — even when deadlines are tight or requirements shift quickly. If you’re seeking a role that will stretch your attention to detail, sharpen your organizational skills, and accelerate your growth — and you’re prepared to meet high expectations — we want to hear from you. Responsibilities

Administrative Support Provide general administrative support including scheduling, document preparation, and correspondence. Organise and maintain filing systems (digital and physical) with accuracy and efficiency. Coordinate meetings, prepare agendas, take notes, and ensure follow-ups are tracked and completed. Assist with procurement and office management tasks, including vendor coordination and resource availability. Finance Support Assist in preparing financial documents, invoices, and payment processing. Maintain accurate financial records, including expense tracking and reconciliations. Support the finance team in preparing monthly and quarterly reports. Ensure compliance with financial policies, procedures, and documentation standards. Technology & Digital Tools Use digital platforms (Google Workspace, Zoom, Slack, etc.) to support smooth team operations. Assist in setting up and maintaining digital workflows, databases, and reporting systems. Identify opportunities to automate repetitive tasks and recommend practical digital solutions. Support colleagues in troubleshooting basic tech or system-related issues. Team Collaboration & Coordination Work collaboratively with team members across departments to meet organisational needs. Provide reliable admin, finance, and tech support to ensure program and operational success. Help maintain a positive, efficient, and well-organised team environment. What We’re Looking For

Education Diploma or Degree in Business Administration, Accounting, Finance, Secretary, Information Systems, or related field. Work Experience (at least one of the following): Experience in administrative support, office management, or finance roles. Exposure to technology-driven workflows or digital operations. Hands-on experience with basic bookkeeping, procurement, or reporting. Skills & Competencies Proficient in Google Workspace (Docs, Sheets, Slides), Microsoft Office, and online collaboration platforms. Familiarity with accounting software (e.g., QuickBooks). Strong organisational and time management skills with attention to detail. Basic data analysis and reporting skills using spreadsheets or dashboards. Good communication and interpersonal skills to work with diverse teams and stakeholders. Ability to multitask and manage priorities effectively in a fast-paced environment. Other Requirements Based in Bandung or willing to relocate to Bandung. Willing to support team operations and program needs as required. Additional (Bonus) Experience automating tasks using AI or interest in learning and applying AI-powered productivity tools. Exposure to NGO or education-focused administrative and finance operations. Why Join Us?

You’ll be joining a team with a big mission. We don’t expect perfection, but we do expect effort, ownership, and a strong learning attitude. If you’re looking for routine admin work without growth, this may not be the right fit. But if you’re ready to support operations, finance, and digital transformation while contributing to meaningful impact, we’d love to hear from you. Ready to apply? Send your CV & Portfolio to career@solveeducation.org

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