Product Manager (AI SaaS for Upwork Automation)

About GigRadar GigRadar is an AI-powered SaaS that automates business development for agencies and freelancers on Upwork, from job discovery to proposal writing and client acquisition.

Our stack includes cutting-edge systems like

Sardor AI (Auto-Bidding)

and

Laziza AI (Matching Engine)

that already serve 1,700+ agencies and generate $1.3M ARR.

We’re entering a growth phase focused on

AI product optimization ,

cross-sales , and

customer reactivation and we’re hiring an analytical Product Manager to own this process.

Role Overview You’ll sit at the intersection of

product analytics, marketing, and success , building a full-funnel understanding of how customers move from first touch to expansion.

Your mission:

turn user data and hypotheses into measurable product improvements

that drive

cross-sales, trial conversions, and reactivations .

The role (what you'll own) 1. Build customer journey intelligence

Map and analyze CJMs to identify bottlenecks and drop-off points.

Translate insights into backlog items and feature hypotheses.

2. Drive feedback-to-feature loop

Collect and structure customer feedback (CSM, Intercom, churn surveys).

Formulate hypotheses, validate them with data, and coordinate implementation.

3. Optimize internal lead generation

Design in-product funnels, banners, and triggers that convert active users into cross-sale leads.

Track conversion rates, cost per internal lead, and expansion revenue.

4. Reactivate churned customers

Segment churn reasons and launch targeted reactivation campaigns.

Monitor revenue uplift and retention improvements month-to-month.

5. Scale trial conversions

Launch and test free trial cohorts and incubators.

Measure activation rates, conversion %, and trial revenue uplift.

6. Report & coordinate

Weekly reporting on metrics: internal leads, reactivations, trial conversions, expansion ARR.

Collaborate closely with Sales Ops, CSM, and AI product teams.

What we're looking for

3+ years in

Product Management ,

Growth , or

Account Management

(SaaS or marketplace preferred).

Strong analytical background — comfortable with data, metrics, and hypothesis testing.

Familiarity with tools like

Intercom ,

Notion ,

Amplitude/GA , and

HubSpot .

Excellent communication skills — you’ll interface with CSMs, engineers, and users.

Bonus: experience with

AI-driven products ,

Upwork , or

B2B SaaS growth funnels .

KPI Framework Area

KPI

Example Monthly Goal

Internal Leads

Generated & closed

150 leads @ 30% close rate

Reactivations

Reactived clients

40 clients/month

Trial Conversions

Conversion %

40% from 100 free trials

Expansion Revenue

Uplift %

+7% month-over-month

Your total comp grows directly with these performance metrics, there’s

no ceiling .

Compensation & Growth

Base:

(for stability)

Performance Bonuses:

based on internal leads, reactivations, and trial conversions

Projected bonus earnings:

Month 1: ~$900

Month 3: ~$2,000

Month 4+: $3,000–$5,000+ (no cap)

Why join GigRadar

You’ll shape a product used daily by top-performing Upwork agencies.

You’ll work directly with the founder on high-impact experiments.

Every success translates into direct financial upside.. your ideas literally pay off .

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