Team Leader - Sales [Internal]

Company Description

About the Company

Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.

Our Business

Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.

We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.

Job Description

We are seeking a dynamic and results-driven

Team Leader – Sales

to lead our Telesales Marketing / Loyalty Sales Consultant team in Jakarta. The successful candidate will be responsible for driving sales performance, coaching team members, and ensuring targets are consistently achieved.

Lead, motivate, and manage a team of telesales consultants to achieve daily, weekly, and monthly sales targets in a competitive market Drive and sustain high sales performance while adapting to changing market conditions and customer expectations Coach, mentor, and develop a diverse sales team through regular feedback, performance reviews, and improvement plans Monitor individual and team performance, providing real-time coaching to improve results and call quality Ensure all sales calls meet quality standards, compliance requirements, and company policies Analyze sales reports and performance metrics to identify trends, gaps, and opportunities for improvement Identify and implement improvements in sales processes, techniques, and team effectiveness Communicate effectively across all levels of the organization, both verbally and in writing

Qualifications

Qualifications:

Proven experience in a sales or telesales environment, with prior experience in a supervisory or team leadership role Strong coaching, people management, and performance management skills Demonstrated ability to achieve and exceed sales targets in a competitive market Excellent verbal and written communication skills, with the ability to engage at all organizational levels Strong analytical skills with the ability to interpret sales reports and performance data Experience in call quality monitoring, compliance, and sales process improvement Ability to adapt quickly to changing market conditions and customer expectations Strong problem-solving skills, including handling escalated customer concerns

Additional Information

What We Offer

Competitive salary + attractive incentives Career growth opportunities Supportive and performance-driven work environment