Banquet Operation Manager

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Banquet Operation Manager

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Novotel Hotels

Company Overview Novotel Jakarta Mangga Dua Square is a premium midscale hotel located in North Jakarta’s business and entertainment district. The hotel features 362 guest rooms, an Olympic-size swimming pool, two ballrooms and 23 meeting rooms that can accommodate up to 1,800 delegates. It offers a range of international buffet selections through the Food Exchange and is situated near key attractions such as JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium.

Job Summary We are seeking a dynamic and experienced Banquet Operation Manager to oversee all aspects of banquet operations, ensuring exceptional service delivery and maximizing customer satisfaction for a wide range of events.

Key Responsibilities

Plan, coordinate, and execute banquet events, including weddings, corporate functions, and social gatherings.

Manage and lead the banquet team, providing training, guidance, and performance evaluations.

Develop and implement strategies to improve operational efficiency and guest satisfaction.

Create and manage budgets for banquet operations, controlling costs while maintaining quality standards.

Collaborate with sales and catering teams to ensure seamless event execution.

Oversee food and beverage service, ensuring compliance with quality standards and health regulations.

Handle customer inquiries, special requests, and resolve issues promptly and professionally.

Maintain inventory of banquet equipment, linens, and supplies.

Ensure compliance with all safety and sanitation regulations.

Stay updated on industry trends and implement innovative ideas to enhance banquet offerings.

Qualifications

Bachelor's degree in Hospitality Management, Hotel Management, or related field.

Minimum 5 years of experience in banquet operations or related hospitality field.

Proven track record in team management and leadership.

Strong knowledge of food and beverage service standards.

Excellent event planning and coordination skills.

Proficiency in budgeting and financial management.

Outstanding customer service and problem‑solving abilities.

Exceptional communication skills, both verbal and written.

Strong attention to detail and ability to multitask in a fast‑paced environment.

Proficiency in event management software and Microsoft Office Suite.

Food Safety Certification.

Familiarity with local and international cuisine.

Flexibility to work evenings, weekends, and holidays as required.

Fluency in English; knowledge of Bahasa Indonesia is a plus.

Seniority Level Mid‑Senior level

Employment Type Temporary

Job Function Management and Manufacturing

Industry Hospitality

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