IT Application Support Assistant Manager

Key Responsibilities Lead, supervise, monitoring and incident management in application system Ensure SLA compliance for incidents, service requests, and problems Act as the

first escalation point

for complex or critical issues Monitor ticket queues, workload distribution, and team performance Coordinate with product and developer team Maintain SOPs, documentation, and knowledge base updates Identify recurring issues and propose improvements or automation Prepare regular operational reports (SLA, trends, risks) Support continuous improvement in IT service delivery

Requirements Minimum 3

years experience

in IT Support / IT Operation Proven experience leading or supervising an IT support team Excellent skills in data processing or query database such as MySQL, PostgreSQL and Microsoft Excel Experience supporting

SAP systems

(basic functional knowledge) and

non-SAP applications

(POS, Odoo, or similar ERP) will be a plus point Strong communication, coordination, and stakeholder management skills Able to work under pressure in a fast-paced environment Willing to fully WFO at Ashta SCBD