IT Application Support

Talent Acquisition Specialist @ Super Indo | Psychology Degree | Career matchmaker Job Description

Follow up support tickets from IT Service Desk & Administration within agreed Service Level Agreements.

Troubleshoots application software, database issues and web application system on a timely basis.

Perform SIT (System Integrity Testing) and review for new and modified application include changing to web application system at store & CSO then creates UAT for user.

Working with the IT Functional in identifying problem determination, work around resolution and proposing application system changes.

Translate functional requirements and specifications into documented test plans, test scripts, cases and steps.

Deployment of service releases, patches, requests and customizations.

Implement & monitor Store/DC Application for new and modified application.

Perform and support Month End (ME) & Year End data closing per target set for financial report in Accounting.

Do consolidation process for ME data and crosscheck for any issues on ME data (eg. Unbalance).

Execute request form from user to generation of relevant data files, databases, reports, prints etc in daily operations.

Deploy master data for new store and remodeling store project.

Create business documents and reports or modify existing reports.

Job Requirements

Diploma or Bachelor Degree in Computer, Information System, or other closely related major.

A minimum of 3 years of experience working in IT or Data processing and 1 years of experience handling application and database system.

Good analytical & conceptual thinking.

Have leadership skill.

Good communication and initiative, service-oriented attitude.

Able to work with others (teamwork).

Detail-oriented.

Willing to WFO

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Retail

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