Admin E-Commerce CS

Join to apply for the

Admin E-Commerce CS

role at

Facetology .

#BeOneofOurFaces!

Joining Facetology means becoming part of a dynamic beauty brand. We are a human‑centric environment, driven by the purpose of enhancing quality of life through our products.

Responsibilities

Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, TikTokshop, etc).

Resolve customer issues related to orders, payments, refunds, and product information.

Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Qualifications

Minimum Diploma or Bachelor Degree.

Previous experience in customer service, especially within an e-commerce environment.

Familiarity with major e‑commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.) and their operational tools.

Excellent communication and writing skills aligned with brand voice.

Strong problem‑solving abilities and the capacity to handle challenging situations with professionalism.

Strong interest and knowledge in the beauty industry (skincare and makeup).

Willingness to work in shifts, including weekends or campaign periods.

Placement Facetology Head Office, South Jakarta

Seniority Level Entry Level

Employment Type Full-time

Job Function Administrative

Industries Personal Care Product Manufacturing

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