Restaurant Guest Relation Officer

Guest Relations Officer (GRO) / Reception DOEUN – Korean Fine Dining & Grill

Menteng, Jakarta Pusat

Position Purpose The Guest Relations Officer (GRO) at DOEUN is fully responsible for managing guest relations, reservation systems, and seating flow to ensure a

personalized, elegant, and consistently high-standard dining experience . This role also supports the restaurant’s revenue objectives through refined, experience-driven sales practices aligned with DOEUN’s brand values

Key Responsibilities

Manage all reservation channels (telephone, WhatsApp, online platforms) accurately and strategically

Prepare and execute daily seating plans with consideration for:

Service rhythm

Guest profiles and preferences

Handle waitlists, schedule changes, cancellations, and no-shows professionally

Coordinate closely with the Restaurant Manager, Captains, and Kitchen team regarding daily capacity and guest flow

Guest Experience & Relationship Management

Welcome and farewell guests with professionalism, warmth, and elegance in accordance with DOEUN standards

Build long-term relationships with guests, including regular and VIP clientele

Record and utilize guest data (preferences, allergies, celebrations, dining habits)

Proactively and discreetly handle guest inquiries, special requests, and potential concerns

Introduce and promote restaurant offerings in a natural and refined manner, including but not limited to:

Private Rooms

Weekly Promotions

Daily Specials

Chef’s Menu and seasonal offerings

Guide guests toward experiences best suited to their occasion and intent, rather than price alone

Contribute to revenue optimization without compromising guest comfort or brand integrity

Front-of-House Operational Coordination

Act as the primary liaison between guests, service floor, kitchen, and management

Brief service teams on VIP guests, special reservations, and key guest notes

Ensure the reception area remains composed, orderly, and reflective of DOEUN’s fine dining image

Support management in implementing operational standards and reservation policies

Candidate Qualifications & Profile

Minimum 1–2 years of experience as a GRO / Receptionist in fine dining or premium hospitality

Excellent communication skills with a confident and polished appearance

Highly organized, detail-oriented, and able to perform under pressure with composure

Strong understanding of high-standard service and experience-based sales

Fluent in Bahasa Indonesia; English proficiency is a strong advantage

High level of professionalism, discretion, and brand loyalty

Key Performance Indicators (KPIs)

Accuracy and efficiency of reservation management

Guest satisfaction and repeat visitation

Smooth seating flow and minimal guest complaints

Contribution to private room utilization and promotional programs

Consistency in professionalism and service standards

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