Field Service Technician

About the Job The Field Service Technician travels to our high-profile commercial and residential client locations in the Vancouver Island area to perform diagnostic checks, preventative maintenance, troubleshooting, and general repairs to waste equipment such as compactors, balers, and garbage chute systems.

You will communicate directly with client users, operators, and employees to deliver a successful service visit. While most of your work will be independently performed after a suitable training period, you will be collaborating with other technicians and support staff to deliver the best possible solution for our clients.

Location:

Service Technicians will work in Vancouver Island. Occasional travel to head office located in Port Coquitlam will be required.

Work Hours:

8am to 4:30pm | Over-time and On-Call required

What You Bring to the Table

Valid "Class 5" Driver's License with a clean abstract.

Must be able to read and interpret schematics and conduct basic electrical troubleshooting.

Previous working experience on machinery, including Hydraulic and Pneumatic systems, or electrical controls.

Experience with limit switches, photo-eye sensors, and/or solenoids.

Experience working with hand tools including drills, grinders, wrenches, hammers, and measurement tape.

Must be willing to travel to several locations throughout the day and work independently in a company vehicle.

Strong verbal communication skills, professional appearance, positive attitude, and a safety-first mindset.

A Day in the Life

Start the day by reviewing your service schedule, ensuring that you're equipped with all the necessary parts and tools in your company vehicle.

Drive to customers at commercial or residential job sites and engage with the site contact to discuss any issues they're experiencing with their equipment.

Begin diagnostics on malfunctioning waste equipment, such as balers, compactors, or chute systems. Conduct repairs or maintenance tasks for various issues such as: adjusting sensor and component failures, operational issues, malfunctioning hydraulic pumps or motors, damaged hoses, and electrical problems (wiring issues, faulty switches, or relays).

Document each service call, detailing the issues faced and the solutions provided, ensuring that any feedback or specific client requests are noted.

Address urgent calls, demonstrating your ability to manage unforeseen challenges and ensuring minimal downtime for clients.

Engage with clients, providing them with updates on their equipment status, and advising on any further steps or care they should be aware of.

Ensure safety protocols are followed at every site, especially when working in varying weather conditions or near waste materials.

Leave each job site clean and free of debris to ensure exceptional customer satisfaction.

Nice to Have (We will Train)

Industry experience repairing waste and recycling equipment

Basic Programmable Logic Controller (PLC) experience

Stick Arc Welding

Work Environment Note:

Physical Demands include standing, walking, sitting, reaching with hands and arms, climbing or balancing, stooping or kneeling. Must be able to drive safely for periods of up to 2 to 3 hours at a time to reach job destinations. Must be able to have manual dexterity to operate equipment and tools required on the job.

Note on Working Conditions: Our technicians often operate in environments where waste is present. It is crucial to be comfortable working near garbage and to always prioritize safety and cleanliness. Protective gear and adherence to health and safety guidelines are essential.

Why Work For Us Join Metro Compactor Service, an industry leader in the waste & recycling equipment sector in Canada. We aim for North American expansion, focusing on employee skill development, innovative technologies, and delivering our Super Service promise. Our greatest strength is our people, who make our groundbreaking tech and market leadership possible. If you’re looking to make a big difference in an environment that values you as much as your skillset, come join the Metro family.

Recognized Excellence: Great Place to Work (2023, 2024, 2025), Canada’s Top 100 Small & Medium Employers (2024, 2025), and Innovation Award by the Brampton Board of Trade.

Rewarding Package: Competitive salaries, flexible time off with two vacation policies to choose from, maternity-leave top up, and a company-matched retirement program. Three tailored benefits packages with extended coverage are available.

Employee Growth: Internal learning opportunities, mentorship, and a Training Reimbursement Program.

Company Culture and Engagement: Regular company events and charitable initiatives in a safe and positive work environment.

About Us Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With over four decades of experience, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our iSmart technology set us apart, enhancing efficiency and sustainability for clients in residential, commercial, and municipal sectors.

You can learn more about us by visiting our website: the information is provided for reference and is not a requirement of this posting.

Equal Opportunity and Closing At Metro Compactor Service, we take pride in being an equal opportunity employer. We are committed to attracting and retaining a diverse workforce from a variety of backgrounds, demographics, and life experiences.

Due to the high volume of applications, only candidates selected for interviews will be contacted. We appreciate your interest and thank you for considering a career with Metro Compactor Service.

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