Claim Insurance Staff (Internal Rental)

About the Role

We are looking for a

Claim Insurance Staff (Internal Rental)

to manage and process insurance claims for our internal rental fleet. You will handle claim documentation, conduct eligibility assessments, and coordinate end-to-end claim submissions to ensure timely resolution in accordance with PSAKBI and internal policies. This role requires strong attention to detail, operational discipline, and good communication with both internal stakeholders and external partners. What You Will Do

Receive, review, and verify claim documentation submitted by partners or internal units.

Conduct

initial assessment

of claim eligibility based on policy terms and

PSAKBI (Pedoman Standar Asosiasi Klaim Bidang Industri)

guidelines.

Process

Motor Vehicle (MV) insurance claims end to end , including registration, data validation, document submission, and insurer coordination.

Maintain organized and accurate claim records using

Google Sheets

or internal databases.

Monitor claim progress and ensure all cases are handled within the agreed

Service Level Agreement (SLA) .

Prepare and submit relevant reports or documentation to external parties, including local police authorities when required.

Provide claim-related updates and support to internal teams as needed.

What You Bring

Education

Minimum

Diploma (D3)

in Automotive, Insurance, or related field.

Experience

Minimum

1 year of experience as Motor Vehicle Claim Officer

or similar insurance claim role.

Knowledge & Skills

Understanding of

PSAKBI standards

and insurance claim eligibility criteria.

Knowledge of

end-to-end Motor Vehicle claim processes .

Comfortable working with

Google Workspace

(Sheets, Docs, Slides, Drive) for documentation and reporting.

Strong attention to detail, administrative discipline, and time management.

Good communication skills and ability to coordinate with internal and external teams.