Direct Contract, Collection Agent, Risk Management Group

Job Description

Business Function Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.

Responsibilities

Conduct Customer Outreach : Make phone calls to customers in accordance with assigned targets.

Implement Code of Conduct : Adhere to the established code of conduct during collection activities.

Payment Reminders : Notify customers to ensure payments are made before the due date.

Provide Accurate Information : Deliver clear and accurate information to customers regarding their accounts.

Report Suspicious Activity : Inform the supervisor or manager about any suspected fraudulent accounts for further investigation.

Requirements

Educational Background : Bachelor’s degree (S1) in a relevant field or equivalent experience.

Communication Skills : Strong verbal and written communication abilities to effectively collaborate with team members and stakeholders.

Technical Proficiency : Competence in using computer software and tools relevant to the role, with a willingness to learn new technologies.

Team Collaboration : Self-motivated and able to work effectively in diverse teams, demonstrating a commitment to shared goals and mutual support.

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