Agent Contact Center English (Live Chat) - Semarang Site

Company Overview PT Transcosmos Indonesia is a global digital transformation partner focusing on customer experience solutions and digital marketing. We provide integrated omni-channel contact center and business process outsourcing services across banking, finance, e-commerce, and digital marketing sectors.

Responsibilities Handle customer complaints and provide information through live chat.

Prepare reports on customer complaints and follow‑up actions to resolve issues.

Qualifications

Minimum education: D3 in literature or higher.

Fresh graduate applicants welcome.

Strong communication skills in English.

English certification (TOEFL or IELTS) with a minimum level B2.

Willingness to work shift schedules.

Willingness to be based in Semarang.

Available to start as soon as possible.

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