Duty Manager

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

Manage, supervise and coordinate the daily operations of the Hotel Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction. Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations. Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.

Qualifications

Possess Degree/Diploma in Hospitality or relevant qualification; Minimum 3- 5 years of related experience preferably in the Hotel industry; Mature, energetic, assertive, independent and a team player; Strong leadership skills with excellent interpersonal and communications skills.