Customer Service - CRM Specialist

Optimize and mantain our CRM system to improve agents performance and efficiency Execute any development and configuration on our CRM system Liase with the product or engineering team related to system opetimization Ensure seamless ticketing management system to support quality customer handling Come up with any automation proposal Evaluate, update and mantain the taxonomy on the CRM system Supporting the CS Ops needs related to the CRM system Create performance and monitoring dashboard on the CRM, and liase with the data team Responsible for any tooling handling in the CS Department Minimum a Bachelor Degree from any majors Having min 3 years experience with Zendesk is a must Experienced in develop, configure and optimize Zendesk to improve CS agent productivity and quality Experienced in investment, financial technology, and banking industry is a plus Strong sense of system and process improvement Fluent in english both written and verbal (min. medium level) Dynamic, agile and full-energy person, along with good can do attitude(edited)

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