Director of Rooms / Rooms Division Manager, Angsana Gunung Geulis Bogor, Indonesia

Overview

Banyan Group is an independent, global hospitality company with purpose. We pride itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans 100 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme withBanyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Academy. We are committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

With over 13,000 associates across 23 countries, the Group established the Banyan Academy in 2008 to support its goals by advancing people development, management excellence, and fostering learning with integrity and meaning.

Banyan Group has received over 3,000 industry awards and accolades since its inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, the Banyan Global Foundation, which aligns the Group’s efforts with the United Nations Sustainable Development Goals (UN SDGs).

Position Summary: The

Director of Rooms / Rooms Division Manager

provides strategic and operational leadership for all Rooms Division functions, ensuring seamless guest experiences, operational excellence, and brand alignment during and after the hotel’s conversion into Banyan Group. As a key member of the Executive Committee, this role oversees Front Office, Housekeeping, and related services, driving guest satisfaction, operational efficiency, and financial performance while embedding Banyan Group standards, culture, and service philosophy.

Key Responsibilities: Rooms Operations & Guest Experience Lead and oversee all Rooms Division operations, including Front Office, Housekeeping, and Guest Services, ensuring service excellence and consistency with Banyan Group standards. Drive high levels of guest satisfaction through effective service delivery, quality assurance, and continuous improvement initiatives. Ensure all rooms and public areas meet brand, cleanliness, safety, and maintenance standards. Hotel Conversion & Brand Integration Lead the Rooms Division transition during the hotel conversion, ensuring full alignment with Banyan Group brand standards, SOPs, and service culture. Support pre- and post-conversion readiness, including systems, processes, training, and service enhancements. Collaborate with Corporate and Regional teams to implement Banyan Group tools and best practices. Financial & Performance Management Prepare and manage the Rooms Division budget, forecasts, and cost controls in line with business objectives. Work closely with Revenue Management and Sales & Marketing to optimize occupancy, room yield, and market mix. Monitor KPIs, productivity, and departmental performance, implementing corrective actions where required. Leadership & People Development Build, lead, and develop a high-performing Rooms Division team, fostering engagement, accountability, and service excellence. Support talent development, training, and succession planning in collaboration with Human Capital. Ensure compliance with labor laws, safety regulations, and company policies. Collaboration & Stakeholder Management Represent the Rooms Division on the Hotel Executive Committee. Coordinate closely with other departments to ensure smooth operations, especially for VIPs, groups, and high-demand periods. Act as a brand ambassador for Banyan Group standards and values.

Qualifications: Minimum 5–7 years of experience in Rooms Division management within an international or branded hotel, with a preference for experience in the hospitality industry (Indonesia experience is a plus). Diploma or Bachelor’s degree in Hospitality Management or a related field. Strong operational knowledge of Front Office and Housekeeping, with a proven ability to manage large teams. Demonstrated leadership experience at Director of Rooms / Rooms Division Manager level or equivalent. Solid financial acumen, including budgeting, cost control, and operational planning. Strong interpersonal, communication, and stakeholder management skills. Proficient in hotel systems and Microsoft Office applications. Ability to perform effectively in a fast-paced, change-driven environment.

Working Conditions: Full-time position, based at Angsana Gunung Geulis Bogor, Indonesia, a conversion property under Banyan Group. Flexible working hours, as required to accommodate business needs.

We regret that only shortlisted candidates will be notified. Thank you!