Social Media Content Moderator

Gear Inc is an American owned and operated business process outsourcing company operating in Southeast Asia. Matchbox Mobile - Gear Inc provides industry leading Image Moderation, Social Media Management, IT Consulting, Application Development, Game Development, and Outsourcing Services. We are experts in moderating online user generated content.

For more information, please visit our websites: https://www.gearinc.com/ and https://puremoderation.com/.

Responsibilities The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Review all user-generated content on your platform, including text chats, images, videos, and comments.

Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.

Manage content safety for short‑video products to ensure compliance with legal standards.

Be knowledgeable and possess a deep understanding of the policies and procedures and ensure swift action to identify and remove inappropriate content before it can cause damage.

Manage and address inappropriate content reports, apply company policy.

Coordinate with supervisors to deal with content violating community guidelines and update operational standards.

Perform audit of content received for sharing on social media uploads.

Review online videos, content, complaints, and legal notices received from end‑customers regarding incorrect decisions taken related to copyright work materials.

Review and update content on popular social media platforms.

As per the role: there is the possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self‑management skills are needed to manage unique risks in a fast‑paced environment within the industry.

Benefits

Attractive basic salary

Allowance (attendance, transportation, overtime, and public holiday)

Mental Health Care service (on‑site psychologist and mental health application)

BPJS Kesehatan

BPJS Ketenagakerjaan

Private Health Insurance

Monthly internal events

Paid leave

Career path

Key Skills and Experience

Enjoys spending time watching social media feed (is an advantage)

Capable of withstanding potentially sensitive content

English communication skill (B2 Results) + good verbal communication

Content moderation or BPO work experience is a plus

Fresh graduates from all majors are welcome (minimum D3)

Able to start working immediately

Willing to work on weekend and public holiday

Able to work on shifting schedules including night shifts

Willing to be placed in Denpasar, Bali (Full WFO)

Working Environment

International, fun, and professional working environment

Working closely with experienced foreign experts

Free drinks (coffee, mineral water, etc.)

Training and career development opportunities

Sport activities and game room

Working Location: Imam Bonjol No 502, West Denpasar, Bali

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