Business Analyst

PT. Tripla Bookandlink Indonesia PT. Tripla Bookandlink Indonesia as a representative for Tripla.inc is a Japan-based IT company that provides DX solutions to accommodation facilities across Japan and the APAC region. Our services are designed to maximize direct bookings through official hotel websites, and include:

Tripla Book: Our proprietary booking engine

Tripla Bot: An AI-powered chatbot to assist guests with pre- and post-booking inquiries

Tripla Connect: A CRM and marketing automation tool tailored for hotels

Tripla Boost: A distribution tool for advertising and metasearch connectivity

Tripla was listed on the Tokyo Stock Exchange Growth Market in November 2022 and currently operates in 8 countries, including Japan, Taiwan, and Indonesia. As we accelerate our growth, we are seeking a Business Analyst to drive data utilization and empower decision-making across the organization.

Role of Customer Engagement Department The Customer Engagement Department (CE Department) consists of several teams, including onboarding, technical support, customer success, business intelligence, and project management. Externally, the department ensures the smooth onboarding and ongoing success of accommodation facilities. Internally, it plays a key role in promoting data-driven management through KPI tracking and data analysis.

Role of the Business Analyst As a Business Analyst in the Business Intelligence Group, you will serve as an individual contributor, responsible for driving the practical use of data across both internal and external stakeholders. You will work closely with executives and cross-functional teams to analyze data, generate insights, and support strategic and operational decisions.

Key Responsibilites

Extract, process, visualize, and analyze data related to internal KPI management

Create dashboards and reports using BigQuery, SQL, and BI tools such as Looker

Improve data pipelines and infrastructure to enhance internal efficiency and automation

Support data design and operations for our customer-facing dashboard service, tripla Analytics

Collaborate with other departments to identify challenges and support data-driven initiatives

Ideal Candidate Profile We are looking for a team player who is eager to grow with a fast-moving organization like tripla. The ideal candidate will:

Demonstrate strong commitment to goals, deadlines, and results

Possess the skills necessary to consistently deliver high-quality outcomes

Take initiative in running the PDCA (Plan-Do-Check-Act) cycle

Think strategically and analytically, making judgments based on data

Actively listen to stakeholders and accurately grasp their intentions

Communicate clearly and effectively across all levels of the organization

Show strong motivation to learn and improve

Welcome change, challenges, and pressure as growth opportunities

Embrace diversity and build trust-based relationships with team members

Requirements Experience & Education

Minimum of 3 years of professional experience in business intelligence or data analysis

Bachelor’s degree from a four-year university

Business-level English proficiency (reading, writing, speaking)

Business Skills

Strong analytical and problem-solving skills

Excellent communication and stakeholder management skills

Documentation and presentation creation skills

Ability to understand business structure and extract actionable insights from data

Technical Skills

Proficiency in SQL for data extraction and transformation

Experience using BI tools (e.g., Looker, Tableau) for visualization and reporting

Hands-on experience with DWH environments such as BigQuery

Advanced skills in Microsoft Office (Word, Excel, PowerPoint)

Familiarity with project management tools (e.g., Backlog)

Basic understanding of APIs and cloud services

Preferred Qualifications

Knowledge or experience in statistics, big data, machine learning, Python/R

Experience in launching or driving new business initiatives

Familiarity with workflow automation and tools (e.g., RPA)

Experience or knowledge of SaaS, travel, or hospitality tech industries

Benefits

Monthly Salary

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