Join IP-Tribe Technology Indonesia as an Operations Engineer

Join IP-Tribe Technology Indonesia as an Operations Engineer

At

IP-Tribe , we don’t just support infrastructure, we empower businesses to thrive in a hyper-connected world. As an

Operations Engineer , you’ll be at the heart of delivering mission-critical technical support, working alongside a dynamic, collaborative team that values agility, ownership, and continuous learning. This is more than a support role, it’s an opportunity to grow your expertise across cutting-edge domains like cloud (AWS/Azure), IP telephony, cybersecurity, and data networking, while making a real impact for our global customers. What You’ll Do

You’ll combine technical skill with customer empathy to ensure uninterrupted service and rapid resolution—even under pressure: Provide expert remote & on‑site technical support for complex telecom, network, and cloud systems ️ Diagnose, troubleshoot, and resolve incidents, from frontline tickets to high‑severity escalations Perform system testing, validation, and root‑cause analysis to prevent recurrence Participate in our

24/7 TAC (Technical Assistance Centre)

rotation, ensuring round‑the‑clock reliability Maintain meticulous work records, generate insightful reports, and contribute to process improvement Build trusted relationships with clients—acting as a technical advisor, not just a responder Take on stretch assignments and grow into new responsibilities as our team evolves Who You Are

Education & Experience

Diploma or degree in

Computer Engineering, Computer Science, IT , or related field 1–2 years in

telecom, IP telephony, data networking , or cloud support (but

fresh grads with strong aptitude and passion: we want you too! ) Certifications (e.g., CCNA, CompTIA Network+/Security+, AWS/Azure Fundamentals) are a

plus but not a barrier In-depth knowledge of

Business Support Systems (BSS) ,

Online Charging Systems (OCS) ,

Policy and Charging Rules Function (PCRF) ,

Diameter Edge Agent (DEA) , and

Diameter Routing Agent (DRA) . Proficiency with any cloud platforms and services, including

AWS, Azure, or Google Cloud Platform . Professional certifications

in relevant areas (e.g., Firewalls, AWS, Red Hat, Database Systems, Kubernetes, Linux) are highly advantageous. Skills & Mindset

A natural problem‑solver who thrives on dissecting complex issues. Self‑driven, proactive, and comfortable working with minimal supervision. Strong written & spoken English, able to translate tech into clear, confident communication. Eager to learn, adapt, and stay ahead of emerging tech trends (SD‑WAN, SASE, automation, etc.). A team player who values collaboration, but isn’t afraid to take ownership. Why IP-Tribe?

Structured mentorship, skill‑building opportunities, and pathways into DevOps, SRE, or architecture roles. Support enterprise clients where your work directly enables business continuity. Access to internal tech talks, certification support, and hands‑on labs. Respect, transparency, and psychological safety are non‑negotiable. Ready to Engineer Reliability With Purpose?

We’re excited to hear from curious, capable individuals, whether you’re just starting out or levelling up your career. If you’re passionate about technology and people, we’d love to talk. Apply now, your next growth chapter starts here.

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