Outlet Assistant Manager

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Summary What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Organization Grand Hyatt Bali

Position Outlet Assistant Manager – dynamic, outgoing, and enthusiastic – with strong background and experience in Food and Beverage to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

Job Description The Outlet Assistant Manager will be responsible for Restaurant operations and also responsible for handling guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow‑up. As an Outlet Assistant Manager, you will be reporting directly to the Outlet Manager. Below are some of the key responsibilities:

Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy and that the Hotel Actions have been implemented where appropriate.

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

Maximizes employee productivity through the use of multi‑skilling, multi‑tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Evaluates local, national, and international market trends, vendors, and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting‑edge.

Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

Ensures high standards of personal presentation and grooming.

Qualifications

Minimum of 1 year of solid experience as Outlet Assistant Manager in a large 5‑star luxury hotel or Breakfast Buffet Restaurants

Has a solid background in working in a high‑demands business environment.

Has strong leadership skills, train and develop team, and is a role model.

Eloquent in English communication in both written and spoken.

Is well versed in working with Property Management Systems, experience with INFRASYS, HOTSOS, BIRCHSTREET is a plus.

Has proven track of working with timelines and targets.

Highly conscientious and diligent.

Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Management and Manufacturing

Industries Hospitality

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