Compensation & Benefits Specialist

Qiscus is an AI-powered omnichannel customer engagement platform that enables businesses to meet the rising expectations for exceptional Customer Experiences (CX) by facilitating timely and intuitive conversations at scale.

At Qiscus, we believe that a well-designed compensation and benefits strategy is key to driving employee satisfaction and engagement. As a Compensation & Benefits Specialist, you will play a pivotal role in ensuring our compensation practices are competitive, equitable, and aligned with Qiscus' mission to build a great workplace.

What You Will Do

Develop and maintain competitive salary structures and packages.

Conduct market surveys to align with industry standards.

Manage employee benefits programs, including BPJS Ketenagakerjaan and BPJS Kesehatan, other health insurance & leave policies, etc.

Improve benefits offerings to meet employee and company goals.

Oversee payroll processes, ensuring accurate PPh 21 tax calculation and compliance.

Collaborate with Finance to manage payroll budgets and reports.

Ensure adherence to labor laws and regulations, including BPJS and tax-related requirements.

Provide reports on compensation trends and benefits usage.

Address & clearly communicate employee questions about compensation and benefits, also policies updated.

What You Will Bring to this Role

Bachelor's degree in Human Resources, Business Administration, or a related field.

Proven experience (2+ years) in compensation and benefits management, preferably in a SaaS or IT company.

Familiarity with payroll systems and benefits administration platforms.

Strong understanding of labor laws and regulations in Indonesia.

Proficiency in data analysis and reporting tools (e.g., Excel, HRIS).

Excellent communication and interpersonal skills.

Strong attention to detail and problem-solving abilities.

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