Scrum Master

About CSG CSG is a multinational organisation headquartered in the United States with employees in countries around the world. We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.

Our product & team This role is within the team that designs and develops CSQ Quote & Order, a cutting‑edge order management and quoting platform. Built using the latest technology, our platform modernises industries such as telecommunications and banking. Our team promotes a collaborative culture where everyone’s contributions are valued, diversity is celebrated, and continuous learning keeps our product competitive.

How We Work Our team follows the Scrum agile framework. We organise ourselves into functional streams with multiple small cross‑discipline squads that deliver product capability. Each squad conducts its own agile ceremonies and uses Shortcut (https://www.shortcut.com/) as their work‑management tool. The product adopts a micro‑service architecture, runs in Kubernetes on AWS & Azure, and is managed via Git and automated CI/CD pipelines.

About the Role We are seeking an experienced Scrum Master who prides themselves on outstanding delivery and people skills, and can help us deliver successfully on our ambitious, industry‑leading roadmap.

What Will You Do

Lead and facilitate key activities for the seamless end‑to‑end delivery of software releases, from inception to production launch.

Collaborate closely with product management and engineering teams to deliver within defined scope, objectives, and timelines, ensuring alignment with business priorities.

Review and maintain project plans, tracking progress, identifying potential risks, and implementing mitigation strategies.

Keep stakeholders informed with regular updates on sprint progress, potential risks, and any delays to delivery timelines.

Coordinate cross‑functional efforts, ensuring clear communication and alignment between squads.

Identify and address risks proactively, escalating issues when necessary and implementing strategies to minimise impact on delivery timelines and outcomes.

Coach teams on Agile principles, empowering them to self‑organise and continuously enhance their ways of working for improved velocity and quality.

Requirements

Experienced working with Agile teams as an Iteration Manager or Scrum Master, fully embracing and championing Agile Scrum values.

Exceptional risk‑management and mitigation skills, ensuring smooth and successful product delivery.

Ability to energise, guide, and cultivate a positive, teamwork‑driven environment.

Fantastic communication and facilitation skills, fostering clear and positive connections across teams and stakeholders at all levels.

Employee Benefits

Work from anywhere: CSG’s "Flexibility First" policy allows employees to work from wherever they feel most productive. The Quote & Order team is 100% remote, with intermittent in‑person workshops in Bali and Melbourne.

Twi‑yearly workshops in Bali: The whole Quote & Order team gathers twice a year for team presentations, hackathons, training, and team‑building activities.

Paid volunteer days: CSG provides two paid days per year for employees to volunteer at a community organisation of their choice.

Location(s) Indonesia Remote, Malaysia Remote

Accommodation If you require special assistance due to a disability, please call +1 (402) 431‑7440 or email accommodations@csgi.com. CSG provides accommodations throughout the hiring process.

Our Guiding Principles

Impact: Always help and empower others, setting the stage for great outcomes.

Integrity: Do what’s right for customers and people while being authentic, treating everyone with trust and respect.

Inspiration: Be bold, think innovatively, and embrace experimentation without fear of failure.

Our Story CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped leading brands solve daunting challenges and adapt to today’s digital economy.

Job Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Engineering and Information Technology

Industries: Telecommunications, Software Development, IT Services and IT Consulting

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