Head of Customer Value Management

Responsibilities

Develop and implement the overall customer value management strategy aligned with the enterprise's business objectives Identify opportunities for enhancing customer value and driving long-term profitability Define and implement a comprehensive CVM strategy that aligns with the overall business objectives Focus on maximizing customer lifetime value through segmentation, targeted marketing, and personalized customer experiences Collaborate with cross-functional teams to identify and develop value propositions for different customer segments Utilize customer data and analytics to gain insights into customer behavior, preferences, and needs Develop segmentation strategies to personalize customer interactions and offerings Monitor and analyze customer lifecycle stages to identify opportunities for intervention and value enhancement Lead efforts in segmenting the customer base to understand key behaviors, needs, and potential value Develop and execute strategies for each stage of the customer lifecycle, including acquisition, retention, growth, and win-back initiatives Utilize advanced analytics and collaborate with analytics team to identify high-value customers and create tailored approaches to enhance their loyalty and spending Design and implement retention strategies to reduce churn and enhance customer loyalty Develop and manage loyalty programs and initiatives that drive customer engagement and satisfaction Qualifications

Bachelor's degree in Business Administration, Management, or a related field Minimum of 6 years of experience in Customer Value Management, customer retention, or related roles within the enterprise or B2B sector Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences Location: Centennial Tower, South Jakarta Benefits

Medical Insurance Medical Check Up Seniority level

Mid-Senior level Employment type

Full-time Job function

Other Industries

IT Services and IT Consulting

#J-18808-Ljbffr